Selecting a Professional Detailer Once you’ve selected a detailer be specific about what services you require (i.e. full vehicle detail, exterior paint renovation, interior detailing, etc) get an agreed upon estimate, a vehicle drop-off and collection time before work commences A successful outcome will rely on good communication between you and the chosen professional. You want someone that makes you feel at ease with the process, someone that you can easily trust. They should be able to answer your questions in simple easy to understand terms, not techno speak, so that you understand what needs to be done, and the benefits. Listen to their suggestions. The more that things can be explained and agreed upon, the more at ease that they can make you feel, and the more confident that you can be in their ability to meet or exceed your expectations. Some things you may want to consider • Professional Detailer should have been in (full-time) business for at least one year • Should have business licensed and be state registered • Ensure they have adequate insurance cover and that they are a registered business • Obtain (telephone number) references from three recent clients and check them • How long they have been in business • Check with the local Better Business Bureau • Request a reputable detailer’s name (s) on one of the detailing forums • Also ask them where they received their training and what products they use. • Ask the prospective detailer for photographs of vehicles they have done recently (most detailers have a portfolio) • Ask them their detailing ‘steps’ this will indicate exactly what you are paying for • Ask them what detailing products they use (known brand names are preferable) • Do they offer a 100% satisfaction guarantee? • Do they take major credit cards and / or Pay Pal? • Discuss a price and if satisfied set-up an appointment • If they quote a very low price it could reflect the quality of service offered. After Care Ask them for tips on avoiding scratches by proper washing and drying techniques and any other tips they can give to maintain the finish on your vehicle. Client education in the aesthetic care of their vehicle should be equally as important as the detailing. The most common cause of surface scratches is washing the car improperly, or using unsuitable washing media, so I would suggest you explain or demonstrate the correct vehicle paint washing technique. An extract from one of a series of unbiased Detailing Technical Papers, a library of educational materials that has become the #1 reference for car care on the Internet Chances are you'll learn something about detailing if you read any of these; although these articles will not improve your detailing skills, lead to a successful business or change your life. Applying what you learn from it, however, will. That's where your commitment comes in - you need to make a commitment to yourself right now that you will take action on what you learn. © TOGWT ™ Ltd Copyright 2002-2010, all rights reserved
