Is there a way that the vehicle purchase can be cancelled? A family member of mine was getting a Ram 2013 and successfully dealed a great price but in the finance department the representative gave us monthly payments $100 over what was negotiated. Supposedly this might be fixed but the essentially forced him to signing the paper as a way to show that he was an interested buyer and to be in the system for Wednesday. The vehicle was test drive and was a 4x2 and I was under the impression the Ram was only rear drive or 4WD. Turns out the agent said that the vehicle is a front wheel drive model, and not to be worried as the 2013 changed things around. Uncle was fine and surprised about the FWD aspect, and was also told the 4x4 is not available in 2013 with the 3.6 pentastar. After coming home and doing some google searching... the vehicle is in fact a rear wheel drive vehicle (unless someone can point me somewhere that states the ram has FWD). Furthermore the payments were quite a ridiculous difference! Not only that, the signed sheet said MSRP of $27995, + there was about $1300 in options he further added. But the paperwork after stated: $34298. Again... huge difference here. $2500 was taken as an order deposit, but this dealership sounds like the most shady and sketchy place for financing ever. I want him to back out as its seems he will get screwed over big time. Can anyone in auto sales point me to the right direction? The vehicle is an order from the factory so no VIN is on the sales sheet.
Not in auto sales but do remember that some states have a 72 hr "buyers remorse" clause in them. I do not know how it is in the state you live in or Canada if your uncle is in Canada. Would read through the contract and see if there is one or google search local auto loan laws.
Your family member should have never signed the paper in the Finance Dept if it was not what had been agreed upon. I would be right back down there with paper in hand asking to talk to the General Manager if necessary, and cancelling the purchase and asking for your money back. And if they refused to do this, I would be telling them that the Attorney General would be contacting them shortly to investigate their suspicious business practices. If he paid for it with a credit card, I would be cancelling the transaction with the credit card company if they didnt want to refund your money. Good luck with this - Dan F
you NEVER put anymore the $500 dollars for a deposit, and you ALWAYS DO IT ON A CREDIT CARD. Legally you can put $1 down and that counts. $500 is usually the norm since it is an easy number. Your uncle should have never signed anything. I dont know canadian laws but in NJ you have 72 hours to cancel a contract of any sort. I would talk to the general manager and tell him what is going on. The deal that was agreed upon should of been in writing and when you came to the agreement on the paper you should have requested that you have a copy. The only thing that should have gone up in the finance room is the interest rate if your uncles credit wasnt as good as he thought it was, Make sure of that BTW. Your uncle signing that pretty much seals the deal unless you want to walk out and loose $2500 which at this point at around $22/month/1000 you finance your at $53/month more if you walk and choose another dealer so make sure you take that in account if you choose to walk. Chaulk this up to a really nasty sour life lesson, Not sure of canadian laws but i would contact your version of our attorney general, Sorry man EDIT: just saw that it is an "order depost" in the states that means you can cancel any time even before you sign the last piece of paper to take possession. They havent delivered anything, they will fight kick and scream but you should be able to get out of it :thumb:
Will let him know. Pretty shady if you ask me. I will let him know to call the credit card company. This was the largest dealer in the area and very sad for not only misinforming a customer and trying to screw them over. Yup guys no car yet! Just an order from the factory, so I think hes got a shot!
ohh, it's coming from the factory, it's not even on the lot yet? Yeah man he can back out of it for sure! Like I said they will fight kick and scream and play every tactic to scare you into buying the vehicle but if they refuse to just give the cc company a call and they will refund him! Especially since its not even on the lot. Then again I'm assuming your laws are like ours so.......:shrug: Good luck man, I hate shady dealers
I don't know if this is the case where you are, but where I'm from, the order can be canceled until the car has been taken home. Only on the day of delivery do you sign the official financing and contract papers. Therefore, you can back out whenever you want as long as you have not taken delivery yet.
You have 14 days to bring a vehicle back for any reason. If he is not in possession than I don't see how they could force anything. Tell him to contact OMVIC asap. The dealer may bow down easily at that point for fear of a fine or losing their license. sent using my thumbs, mispelling most words
They will try to do anything possible to keep the deposit, they will even tell you that if they are to perform work on the car just for you (window tinting and Sherlock) that you have to pay that, but if the car has not yet arrived, there's no problems and you're entitled to a full reimbursement. If they don't agree, begin the dunning process...thye won't mess around long for that small of an amount and ruin the dealers name.
This is one reason I LOVE my dealership! I have been to so many shady ones, one even tried to tell me to custom order a car from the factory, just because I wanted it to not be all scratched, etc. they required a $1000 NON-REFUNDABLE deposit, I laughed, stood up and walked away and he walked behind me all the way to my car asking what's wrong. The point a dealer starts lying or being shady, I will no longer waste a second of my time and give them any benefit or chance to keep my business. My dealership is so honest, the sales people will tell me when they do not know an answer and will try to find out, sometimes it takes them a few days to get back to me, but they do...and that is what I respect, I would rather hear "honestly, I do not know the answer to that" than sit there and LIE! Like others have said, I am unsure of Canadian law, but here in the states, you are always entitled to a refund in this situation, and most states (CA does not) do have a period in which to get your money back even after taking delivery of the car...actually, specific dealers in CA have started doing a 30-day!!
